| Q. |
How soon can I download my tutorial after I purchase it? |
| A. |
After your purchase is completed there will be a Download button in the lower right corner of your screen. If you missed the button and closed the window, you should also receive an email shortly after purchasing. If you do not receive the email please check your SPAM, JUNK, TRASH etc. folders. If you do not receive the email within 6 hours, please email us with your name and exact order. |
| Q. |
I've purchased and downloaded the tutorials what now? |
| A. |
Make sure you have Quicktime installed. You may download it at Quicktime.com. After that simple double click the tutorial you'd like to view. |
| Q. |
I'm having trouble opening the Photoshop (PSD) files. What can I do? |
| A. |
If you have trouble opening the files, open them through Photoshop. Launch Photoshop, Click File, Open, and select the file. |
| Q. |
How soon will my order be shipped if I elected to have it sent via mail? |
| A. |
All orders are shipped via US priority mail on the Friday of the week the order was placed. |
| Q. |
Can I order outside the United States? |
| A. |
Yes you can. Shipping is typically $10 USD with rare exception to larger, bulk orders. |
| Q. |
What are the computer system hardware requirements for the tutorials? |
| A. |
For
a PC system we recommend a 733mhz processor with 64 megs of RAM,16X
CD-ROM drive, and sound card. For a Macintosh system we recommend
a G3 processor with 64 megs of RAM, 16X CD-ROM drive. A minimum
resolution of 1024X768 is highly recommended.
The newest version
of Quicktime Player is required. This
may be installed from the CD or downloaded for free at: http://www.apple.com/quicktime/download/ |
| Q. |
Are you planning to do any more tutorials? |
| A. |
Yes
we are. We have more tutorials in the works including some that
are 3D based. Sign up for our free mailing list on the homepage
to be notified when they're
released.
We also have infrequent but spectacular specials our newsletter recipients are privy to. |
| Q. |
I have questions about Photoshop, techniques, etc. Will you answer them? |
| A. |
Sorry
we can't answer non-tutorial support questions directly. Please post a
message in our forum and one of our artists may be able to answer
it. |
| Q. |
I'm
an aspiring comic book colorist looking for work or get noticed.
Do you take submissions for your studio? |
| A. |
Yes
we do. If possible, please post your images in our forum. Otherwise
send RGB 100k or lower Jpgs to submissions@digitalarttutorials.com
Unfortunately we can't answer any emails concerning submissions, but rest assured we review everything that comes our way. |
| Q. |
What version of Photoshop and Painter do you use
for the tutorials? |
| A. |
Older tutorials use version 7 of Adobe Photoshop and version 6 of Corel Painter.
Some of the newer tutorials use Photoshop CS thru CS4. |
| Q. |
How do I read the manual? |
| A. |
The manual is a Adobe Reader PDF file on the cd
in the Manual directory. Adobe Reader software is required to view
it and may be downloaded at: http://www.adobe.com/ |
| Q. |
If I have a slower CD-Rom, can I improve performance? |
| A. |
Yes, You may copy the tutorial movie file to your hard drive and play from there. This will allow you to skip around the movie much faster. |
